Technical Account Manager

6 days ago


Surrey, British Columbia, Canada Henry Schein One group Full time

Henry Schein One (HSOne) is a global leader in dental management, analytics, communication, and marketing software. Our innovative solutions deliver expert business coaching to help dental technology work as one.

We strive to provide quality experiences for patients by simplifying each step of the patient journey - from first contact and scheduling to clinical treatment and billing, ensuring loyalty and recurring care.

About the Role

In this key position, you will build strong relationships with top Canadian customers to understand their technical and business needs. You will provide expert guidance on product usage, troubleshooting, and optimization while collaborating with Sales, Product, and Delivery teams.

Key Responsibilities:
  • Establish and maintain strong relationships with assigned account contacts to comprehend their technical requirements.
  • Proactively assess client usage and performance metrics to identify opportunities for improvement and proactive support.
  • Manage and resolve client issues promptly by coordinating with support and engineering teams for timely resolutions.
  • Become an expert in our software and services, contributing to the knowledge base.
  • Collaborate with Managers to uncover customer technical requirements and business needs, driving discovery processes.
  • Contribute to knowledge sharing by gathering and distilling customer feedback to inform product and engineering teams.

This hybrid role involves working one day a week in our Surrey, BC office, allowing for team building and brainstorming opportunities.

Requirements
  • 2-3 years of experience in Solutions Engineering, Partner Engineering, Sales Engineering, Technical Account Management, Technical Support, or any other customer-facing technical role.
  • Experience in the dental or medical industry is an asset.
  • Software demonstration skills are an asset.
What We Offer

We pride ourselves on fostering a flexible, high-performing culture that supports professional growth and offers competitive salaries.

The starting salary range for this position is between CAD $75,000 - CAD $85,000, based on experience and qualifications. This figure reflects a fair market rate considering factors such as prior experience, training, current skills, certifications, and education.



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