Risk Management Specialist

3 days ago

Oakville, Ontario, Canada The Travelers Companies, Inc. Full time

At The Travelers Companies, Inc., we strive to be a solid and reputable insurance company, passionate about our work and dedicated to endless opportunities. Our superior financial strength and consistent record of strong operating returns provide security for our customers – and opportunities for our employees.

Job Summary

We are seeking a talented individual to join our team as a Unit Manager, General Liability. As a member of our local line of business management team, you will be responsible for product quality and performance for a specific team of claim professionals.

You will provide guidance and direction to direct reports through a continuous process of management involvement and frequent claim file review. Serving as a field representative for the claim product, as requested. Reinforcing line of business Vision, Strategies, and Objectives through word and action. Selecting, leading, mentoring, performance managing and developing staff.

Key Responsibilities
  • Attract, Retain and Develop World Class Talent:
    • Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
    • Effective orientation and on-boarding.
    • Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
    • Work with management to develop and implement effective training, performance development and succession planning.
    • Effective retention planning; proactively manage and respond to turnover.
    • Effectively utilize reward system to distinguish top performers and significant achievements.
  • Provide Compelling Claim Services:
    • Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
    • Develop & execute a strategic file management plan that achieves optimal file resolution and business results.
    • Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
    • Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
    • Conduct quality file reviews per office/ best practices guidelines.
    • Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
    • Implement strategies and initiatives to improve file quality, customer service and manage costs.
  • Drive the Information Advantage:
    • Succesfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
  • Achieve Optimal Solutions:
    • Focusing on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness, helping the business understand drivers, trends and product stress.
    • Helping our partners attract and retain business.
    • Operate within agreed upon expense budget to achieve optimal business results through productivity, appropriate resource allocation, inventory management and loss adjustment expense.
  • Partner for Mutual Success:
    • Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.
    • Participate in business meetings and agency visits as required.
    • Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spaces, Lift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.
    • Perform other duties as assigned.

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