Hotel Front Desk Associate

4 weeks ago


Williams Lake, British Columbia, Canada BC Ltd Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at BC Ltd.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring accuracy and efficiency.
  • Follow emergency and safety procedures, prioritizing guest safety and well-being.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing excellent customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
Requirements:
  • Secondary (high) school graduation certificate.
  • Will train, with a focus on developing strong customer service and communication skills.
  • Ability to work under pressure, maintaining a positive attitude and composure in fast-paced environments.
  • Strong attention to detail, ensuring accuracy and efficiency in all tasks.
  • Ability to work a 40-hour week, with flexibility to adapt to changing schedules and demands.
  • Proficiency in English, with excellent communication and interpersonal skills.


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