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Store Manager

1 month ago

Guelph, Ontario, Canada EssilorLuxottica Full time

Job Summary

The Store Manager is a leadership role within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Main Responsibilities

  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Provide training and coaching to the team leveraging Company provided programs
  • Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
  • Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
  • Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
  • Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
  • Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Requirements

  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • Comprehensive knowledge from operations, processes and business implications
  • Strong influencing and negotiating skills
  • Team building and management skills
  • Knowledge of current optical theory and merchandise
  • Strong communicator and listener
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Sales skills
  • Familiarity with cash register, computers and calculators
  • Ability to manage time under aggressive deadlines

Preferred Qualifications

  • College degree or equivalent
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • LensCrafters Final Inspector Certification
  • LensCrafters Quality, Fitting and Adjusting Program
  • Previous experience in customer service and retail
  • Knowledge of current store merchandise
  • High level of business acumen to include detailed knowledge of LC Dashboard