Customer Service Manager

4 days ago


Mississauga, Ontario, Canada Kintetsu World Express Full time

Kintetsu World Express: Empowering Customer Success through Exceptional Service

We are a people-driven organization, committed to delivering personalized service and tailored solutions that meet the unique needs of our customers.

About the Position:

  • As a Customer Service Manager, you will be responsible for leading a team of customer-facing representatives, providing guidance and coaching to ensure exceptional service delivery.
  • You will work closely with our sales and marketing teams to develop and implement strategies for improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills are essential for this role, as you will need to effectively manage relationships with customers, internal stakeholders, and cross-functional teams.

Key Responsibilities:

  • Develop and implement service standards and procedures to ensure consistent delivery of high-quality service.
  • Lead and motivate a team of customer-facing representatives, providing coaching and feedback to enhance performance.
  • Collaborate with internal stakeholders to resolve customer complaints and issues, ensuring timely and effective resolution.


  • Mississauga, Ontario, Canada CARSTAR Canada Partnership, LP. Full time

    CARSTAR Canada Partnership, LP. is seeking a dedicated and results-driven Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for ensuring that our customers receive exceptional service and support throughout the vehicle repair process.You will work closely with our appraisal team to ensure that all customer...


  • Mississauga, Ontario, Canada Breakaway Staffing Full time

    Breakaway Executive Search is looking for an experienced individual to lead our client's day shift team as a Customer Service Manager Salary: $85,000-90,000/yearLocation: Mississauga, ONResponsibilities:- Oversee/coach/discipline customer service support staff including monitoring team accuracy, conducting meetings/performance reviews, training staff on...


  • Mississauga, Ontario, Canada Porter Airlines Inc. Full time

    Job SummaryWe are seeking an exceptional individual to join our team as a Lead, Customer Service Representative. As a key member of our customer-facing team, you will play a crucial role in ensuring the highest level of service is delivered to all passengers.About the RoleThis exciting opportunity will see you working closely with our Supervisors and other...


  • Mississauga, Ontario, Canada Adecco Canada Full time

    Customer Service and Quality Manager job opening in Mississauga, ONAdecco Professional has been hired to find top talent for an exciting opportunity in Mississauga, ON as a Customer Service and Quality Manager with our dynamic client. This permanent, full-time position is perfect for an experienced professional seeking to make a meaningful impact to the...


  • Mississauga, Ontario, Canada Cerelia Bakery Canada LP Full time

    About Cerelia Bakery Canada LPThe role of a Customer Service Lead is integral to the success of our Customer Service team and, ultimately, the entire organization. By managing escalations and improving processes, the incumbent ensures customers receive timely and effective assistance.Job OverviewAs a key member of our team, you will be responsible for...


  • Mississauga, Ontario, Canada Keurig Dr Pepper Full time

    Overview:Client Service & Operations ManagerKeurig Dr Pepper Canada is currently looking to fulfill the position of Client Service & Operations Manager. Reporting to the Senior Manager Client Operations, the successful candidate will drive continuous improvement by defining a framework for processes, technical aspects, and organizational design to deliver...


  • Mississauga, Ontario, Canada Cerelia Bakery Canada LP Full time

    Job DescriptionThe Cerelia Bakery Canada LP Customer Service Lead plays a pivotal role in ensuring the success of our customer service team. This position is responsible for managing escalations, improving processes, and providing timely assistance to customers.Key Responsibilities• Provide exceptional customer service to enhance customer satisfaction and...


  • Mississauga, Ontario, Canada UniFirst Corporation Full time

    About UniFirst CorporationWe are committed to maintaining a safe and productive work environment, providing opportunities for career advancement, and promoting from within.Job Description:Key ResponsibilitiesThe successful candidate will be responsible for overseeing all functions and operation aspects of the service department, including managing the RFCA...


  • Mississauga, Ontario, Canada BASF SE Full time

    As a Customer Site Service Manager (CSSM), you create chemistry by...- Executing the Key Account Plan for the assigned customer/site to drive strategic initiatives and ensure alignment with business objectives.- Ensuring the creation of value for both BASF and the customer through effective collaboration and service delivery.- Managing existing customer...


  • Mississauga, Ontario, Canada Pump Tech Inc Full time

    About UsPump Tech Inc is a leading company in the pump industry, specializing in sizing, selecting, and diagnosing pumps. With over 30 years of experience, we have become a trusted resource for customers across Canada.We are committed to providing excellent customer service and support, and we are looking for a highly skilled and motivated sales professional...


  • Mississauga, Ontario, Canada Altis Recruitment Full time

    Job Title: Customer Service Supervisor Location: Mississauga, ONJob Type: Full-time, Permanent (Onsite)Schedule: Full-time hours with occasional SaturdaysJob Description:Our client in the automotive industry is seeking an experienced and motivated Customer Service Supervisor to join their dynamic team in Mississauga. This is a full-time, permanent role that...


  • Mississauga, Ontario, Canada The Crescent Hotels Group Full time

    About The Crescent Hotels GroupWe are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We believe that our Associates are the shining stars of what we do.We understand what it takes to be a part of something great. We encourage you to bring your true self to work every day,...


  • Mississauga, Ontario, Canada Tapestry, Inc. Full time

    Sales Associates at Coach are the face of the brand, providing exceptional customer service and building strong relationships with our customers. As a Sales Associate, you will have the opportunity to work in a fast-paced and dynamic environment, developing your skills and knowledge in sales, clienteling, and customer service.You will work closely with our...


  • Mississauga, Ontario, Canada Aerotek Full time

    About AerotekWe are a privately held organization dedicated to helping our clients succeed through our comprehensive staffing services.Job SummaryWe are seeking an experienced Administrative Assistant to join our team. As a key member of our front office, you will provide exceptional customer service and administrative support to our...


  • Mississauga, Ontario, Canada Infasco Full time

    POSITION SUMMARYAs part of our Diversification Strategy, the expansion of product lines, along with the onboarding of new parts suppliers, has significantly increased demands on our current team. We are seeking a dedicated Customer Service representative to manage and streamline this influx, ensuring exceptional support for our valued customers.This role is...


  • Mississauga, Ontario, Canada Cerelia Bakery Canada LP Full time

    Job SummaryThe Customer Service Lead plays a pivotal role in the success of our Customer Service team and the entire organization. By effectively managing escalations and improving processes, this individual ensures timely and effective customer assistance.Key ResponsibilitiesProvide exceptional customer service to enhance satisfaction and...


  • Mississauga, Ontario, Canada Arterra Wines Canada Full time

    Job Description:Job Description:At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed. For us it's not just about what's in and on the bottle, it's what happens in people's lives when we're a part of them that keeps us thirsting for more and not resting on our laurels as Canada's largest and...


  • Mississauga, Ontario, Canada Beneco Packaging Full time

    Customer Service Representative Job Responsibilities:Serves customers by providing product and service information; resolving product and service problems.Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by...

  • Customer Service Lead

    2 weeks ago


    Mississauga, Ontario, Canada Cerelia Bakery Canada LP Full time

    Summary:The role of a Customer Service Lead is integral to the success of a Customer Service team and, ultimately, the entire organization. By managing escalations and improving processes, the incumbent ensures customers receive timely and effective assistance. The Customer Service Representative is also responsible for providing and maintaining excellent...


  • Mississauga, Ontario, Canada Cérélia North America Full time

    Summary: The role of a Customer Service Lead is integral to the success of a Customer Service team and, ultimately, the entire organization. By managing escalations and improving processes, the incumbent ensures customers receive timely and effective assistance. The Customer Service Representative is also responsible for providing and maintaining excellent...