Operations Analyst

1 week ago


St John's, Newfoundland and Labrador, Canada Wyndham Hotels and Resorts, Inc. Full time

The Intraday Analyst plays a critical role in ensuring the customer experience is simplified and enhanced within General Reservations, Wyndham Rewards, and Customer Care.

Responsibilities
  • Review, analyze, and assess Volume and FTE forecasts to ensure accuracy.
  • Update intraday contact volume and average handle time for all call types and contact centers based on global forecasts and real-time trends.
  • Make manual adjustments in IEX Totalview to account for out-of-pattern days.

This position requires strong analytical and statistical skills, preferably in a call center environment. The ideal candidate will have a Bachelor's degree in statistics, business, or a related field, or equivalent experience.



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