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Client Service Manager
1 month ago
Job Title: Client Service Manager
Job Summary:
The Client Service Manager is responsible for overseeing the coordination of client care schedules by the Client Service Coordinators. This role requires timely data entry of all client referrals, new orders, and updated information. The ideal candidate will have a minimum of five years of related customer service experience with progressive responsibilities in a supervisory capacity.
Key Responsibilities:
- Oversee client service coordination area in consultation with the Supervisors.
- Facilitate/promote the filling of all service requests.
- Schedule licensed and unlicensed employees for care and service assignments.
- Monitor and promote consistency of caregiver assignments and coordination of services.
- Handle and document prospective client inquiries regarding requests for care and service.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Problem-solve issues related to scheduling Field employees and/or client care and service.
- Complete data entry and maintain accurate and current scheduling documentation.
- Assist with the supervision, recruitment, and orientation of Field employees as requested.
- Handle and document client concerns and complaints in a timely manner.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives.
- Participate in proactive Health & Safety activities.
Requirements:
- Minimum - Secondary School Diploma.
- Completion of a recognized Program, such as the Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.
- Diploma in Business or Healthcare Administration.
- Exceptional organizational and interpersonal skills.
- Proven ability to work both independently and effectively lead a team.
- Solid knowledge of the principles, practices, and methods of community nursing and service delivery to clients.
- Ability to meet deadlines and strong commitment to continual learning.
- Demonstrated competency in keyboarding and Windows scheduling software.
- Ability to operate standard office equipment.
- Proficiency in written/spoken English and French in Branch Offices that provide care to French speaking clients.
About Bayshore HealthCare:
Bayshore HealthCare is committed to a high quality and safe environment for both our staff and clients/patients. We are an equal opportunities employer and welcome applications from diverse candidates.
