Regulatory Manager

5 days ago


Toronto, Ontario, Canada Retirement Homes Regulatory Authority Full time
Job Description:

We are seeking a skilled Regulatory Manager to join our team. As a key member of our organization, you will be responsible for the strategic and operational leadership of the Licensing team.

Your primary focus will be on ensuring the proper licensing of retirement homes, developing policies, programs, and procedures to meet high-end standards, and aligning licensing practices with right-touch regulation principles.

  • Main Responsibilities:
  • Develop, document, implement, administer, and maintain policies, programs, and procedures necessary to meet high-end standards of execution in effective management of Licensing.
  • Align licensing practices with right-touch regulation principles, including making recommendations for changes to processes.
  • Continuous monitoring and fine-tuning protocols and other internal control processes, in order to measure effectiveness, and facilitating early risk identification and mitigation.
  • Support the Registrar's decision-making through effective quality control of reports by establishing standards of thoroughness and clarity. Review reports and analyze data to identify issues and provide written supplemental reports that recommend appropriate action in achieving the RHRA's mandate.
  • Under the direction of the Director, Licensee Compliance Assurance, develop the operational plan - including performance indicators for Licensing that are aligned with the strategic priorities of the organization.
  • Collaborate with internal teams (e.g., Risk & Analytics, Policy) to maintain proactive and risk-aligned licensing practices. Additionally, collaborate with Communications, and Governance colleagues to ensure timely and accurate information is provided to the media, the Board, and other key stakeholders.
  • Interpret and operationalize legislation and regulations, subsequent amendments and other legislation impacting retirement homes, applicants, and licensees. Keep up to date with existing and new legislative, regulatory, and industry developments that are relevant to the function, and continually review, question, and, propose and/or manage the development of or revisions to RHRA's policies and procedures.
  • Ensure adequate applicant vetting is conducted to ensure retirement homes are operated in a manner that is not prejudicial to the health, safety, or welfare of residents.
  • Oversee inquiries into concerns regarding Licensee financial stability, ensuring that information is thoroughly analyzed and transformed into actionable recommendations.
  • Manage, coordinate, and streamline licensing administration activities, overseeing processes related to the self-service portal and other document submission methods.
  • Manage the functional human resources aspects for the team and supervise day-to-day assigned operations, monitor progress of work, review, and evaluate work, identify risks in the delivery of priorities, and implement timely resolution of issues. Demonstrate openness and trust through the sharing of information, and by being visible and accessible to the team. Ensure that an effective and appropriately skilled team is hired, developed, and maintained, a culture of continuous improvement is created, effective results are delivered in a timely manner, and individual and team performance are optimized. Through coaching and facilitation empower staff to attain optimal work performance with a high level of personal responsibility and self-management.
  • Review operating expenditures related to the functioning of the team, in accordance with established policies and procedures.
  • Monitor developments in the retirement home sector, including market trends, corporate shifts (e.g., acquisitions, consolidations).
  • Analyze financial and stock market performance of key retirement home operators to anticipate potential risks and regulatory impacts.
  • Review sector reports and demographic projections to assess whether the industry is keeping pace with demand for seniors' housing.
  • Engage with external stakeholders, including industry associations and financial analysts, to gather insights and inform licensing strategies.
  • Lead and/or participate in committees, project teams, or external events contributing knowledge, skills, and experience, as requested.


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