Retail Experience Specialist

2 weeks ago


Hamilton, Ontario, Canada Lush Full time
Job Overview

We are seeking a highly skilled and passionate individual to join our team as a Retail Experience Specialist. This is an excellent opportunity for someone who is knowledgeable about skincare, natural beauty, and ethical business practices.

About the Role

The successful candidate will be responsible for delivering a world-class customer experience, building strong relationships with customers, and driving sales through effective product knowledge and demonstration.

Responsibilities
  • Sales and Customer Experience: Utilize store results and feedback to exceed sales goals, consistently deliver exceptional customer service, and identify customer needs by listening attentively and asking open-ended questions.
  • Building the Brand: Educate customers on Lush's brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Product Passion: Continually expand product knowledge with ongoing learning and stay up-to-date on products, ingredients, and unique benefits to make informed product recommendations.
Requirements
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule to accommodate store needs
Preferred Qualifications
  • Experience with consultation-based customer service models
  • Strong problem-solving skills to address issues that arise in day-to-day operations
  • Experience working in a team environment
What We Offer

$16.80—$16.80 CAD per hour, a dynamic and supportive work environment, and opportunities for professional growth and development.



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