Senior PLCM Implementation Specialist

4 days ago

Calgary, Alberta, Canada ReVisionz Full time

**About ReVisionz**

We are a forward-thinking company that specializes in delivering cutting-edge solutions to our clients. Our team is dedicated to helping organizations streamline their operations and improve efficiency.

**Job Summary**

We are seeking an experienced Senior PLCM Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for implementing and configuring the Accelerator Knowledge Management System (AKMS) for our clients. This is a critical role that requires technical expertise, strong communication skills, and a deep understanding of operational workflows.

**Key Responsibilities**

- Lead the setup, configuration, and customization of AKMS modules for new clients.
- Configure database servers using Microsoft SQL Server and integrate AKMS with existing systems.
- Digitize and transition paper-based forms and processes into AKMS's electronic workflows.

- System Administration:
- Manage user roles, domains, and access permissions.
- Administer request forms and oversee the effective governance of content within the system.
- Perform complex configurations and installations to tailor the system to client needs.

- Technical Support and Troubleshooting:
- Utilize proficiency in MS Excel, macro programming, SQL databases, and Python to address technical issues and optimize system performance.
- Provide prompt troubleshooting and resolution of system issues to minimize downtime.

- Collaboration and Communication:
- Work closely with clients, project teams, and software vendors to scope requirements, develop solutions, and ensure successful implementation.
- Communicate technical details effectively to non-technical stakeholders.
- Lead end-user training sessions to drive adoption and maximize the system's value.

- Documentation and Compliance:
- Maintain comprehensive documentation for configurations, designs, and procedures to ensure compliance with ISO standards and industry best practices.
- Implement a single source of truth for operational and technical content management.

- Continuous Improvement:
- Capture and integrate user feedback to enhance system usability and functionality.
- Drive process improvements by leveraging AKMS's content management capabilities, including intelligent content reuse and automated workflows.

**Requirements**

- Proven experience implementing and configuring AKMS (either through Hexagon or Innovatia), or similar Procedure Lifecycle Management (PLCM) solutions.
- Proficiency in Microsoft SQL Server configuration and database management.
- Strong skills in MS Excel, including macro programming, with Python proficiency preferred.
- Familiarity with operational workflows in the process industry, including Shift Handover, Operator Inspections, and Management of Change processes.
- Demonstrated ability to troubleshoot technical issues and ensure system reliability.
- Strong communication and stakeholder engagement skills.
- Experience in end-user training and change management.
- Knowledge of ISO compliance and operational safety standards.

**Benefits**

As a Senior PLCM Implementation Specialist, you can expect a competitive salary of $90,000 per year. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

**What We Offer**

We foster a respectful, supportive, and inclusive environment where accessibility, diversity, and equal opportunity are paramount. Applicants requiring accommodation throughout the recruitment process are encouraged to communicate their needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by applicable laws. Our selection decisions are solely based on job-related factors.

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