Technical Service Representative

2 months ago

Ottawa, Ontario, Canada Sotera Health Full time

Job Summary

Sotera Health is seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for the installation and maintenance of our industrial sterilization equipment.

Key Responsibilities

  • Install and maintain Nordion's key product line, Cobalt60 sources, in large full-scale production irradiators.
  • Participate in the assembly and testing of irradiator equipment as required.
  • Upon becoming fully proficient, you will have oversight responsibility for conducting cobalt loadings in the field.
  • Participate in the training and development of junior/new or developing installers.
  • Organize, schedule, and execute Co-60 installation projects.
  • Load and unload Cobalt-60 into Nordion and non-Nordion production irradiator equipment.
  • Complete all Co-60 loading documentation, safety checks, and maintenance checks on Nordion production irradiators.
  • Prepare Co-60 source return shipments and documentation.
  • Maintain toolboxes and equipment used for Co-60 installation projects.

Additional Responsibilities

  • Assist with the assembly/installation, testing, troubleshooting, maintenance of production irradiator equipment and all mechanical/electrical work associated with the assembly, testing, and commissioning of production irradiators.
  • Support the commercial team in ensuring customer satisfaction through delivery of Nordion products and services.
  • Communicate issues and assist in resolution/action plans as determined by the appropriate stakeholders.
  • Contribute to a safety culture and identify areas of improvement to management.

Requirements

  • Millwright license (433A) or a 4th-year apprentice.
  • Field service or project coordination role with demonstrated success in nuclear, electrical, or mechanically focused projects is an asset.
  • Strong interpersonal skills.
  • Strong verbal and written communication skills, with demonstrated experience interfacing with customers.
  • Overtime is required.
  • Able to travel internationally (required to travel an average of 180 days per year).
  • Nordion requires pre-employment medical screening to be accepted as cleared prior to start date.
  • Background verification includes FBI fingerprinting and criminal record check.
  • Valid Canadian passport.
  • Valid driver's license.

Physical Job Demands

  • Good manual dexterity and grip strength.
  • Lift at least 25kgs on an occasional basis.
  • Sustained physical work in a hot environment (destination dependent).
  • May require work in confined places.
  • May require working from heights.

Training Required

Must complete all required training and certification as a Nuclear Energy Worker.

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