Insurance Client Service Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a Client Executive, Commercial Client Care. This role is responsible for providing exceptional customer service to our commercial clients, managing assigned renewals, and performing coverage reviews.
Key Responsibilities
- Manage assigned renewals and perform coverage reviews to ensure accurate and timely completion.
- Provide exceptional customer service to commercial clients, responding to their inquiries and resolving issues in a timely and professional manner.
- Process policy documents, produce pink cards and insurance certificates, and report claims in a timely and accurate manner.
- Collaborate with underwriters and other stakeholders to ensure seamless communication and resolution of client issues.
- Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their risk management goals.
Requirements
- 2+ years of related and progressive experience in the insurance industry, with a strong working knowledge of small and mid-sized commercial insurance products.
- Alberta Level 1 License and the desire to obtain Level 2 in the near future.
- CIP designation, or working toward, is an asset.
- High degree of professionalism and integrity, committed to excellence in customer service.
- Skilled user of the Microsoft Office Suite of products, familiar with insurance software.
- Demonstrated accountability and reliability in the quality and timeliness of work, flexible and adaptable with proven problem-solving skills.
- Works well within a team and independently, able to adjust to tight and changing deadlines.
- Critical thinker with strong attention to details, strong written and oral communication skills.
About Acera Insurance
Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada, with over 60 locations across Alberta, British Columbia, Ontario, and the Yukon. We offer unbiased insurance and risk management solutions to individuals, families, and businesses nationwide, with a distinct Canadian perspective.
Our Values
- We put our people first, creating a workplace culture that values excellence, integrity, and teamwork.
- We empower our employees to take ownership of their work, providing the autonomy and resources needed to succeed.
- We recognize and reward our employees' achievements, celebrating their contributions to our success.
- We offer opportunities for growth and development, helping our employees build their skills and advance their careers.
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