Insurance Professional, Commercial Client Care Specialist

2 months ago


Edmonton, Alberta, Canada Acera Insurance Full time
Client Executive, Commercial Client Care

We're seeking a skilled Insurance Professional to join our team as a Client Executive, Commercial Client Care. In this role, you'll provide exceptional customer service to our commercial clients, managing renewals, performing coverage reviews, and processing policy documents.

Key Responsibilities:
  • Manage assigned renewals and perform coverage reviews to ensure accurate and timely policy documentation
  • Process policy documents, including pink cards and insurance certificates, and communicate with clients and underwriters as needed
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless policy administration and client satisfaction
Requirements:
  • 2+ years of experience in the insurance industry, with a strong working knowledge of small and mid-sized commercial insurance products
  • Alberta Level 1 License and the desire to obtain Level 2 in the near future
  • CIP designation, or working towards it, is an asset
  • High degree of professionalism and integrity, with a commitment to excellence in customer service
  • Strong written and oral communication skills, with the ability to work well in a team environment
About Acera Insurance:

Acera Insurance is one of the largest independent, employee-controlled brokerages in Canada, with over 60 locations across Alberta, British Columbia, Ontario, and the Yukon. We offer unbiased insurance and risk management solutions to individuals, families, and businesses nationwide.

We're committed to diversity and inclusion in the workplace, and we welcome applications from qualified individuals who share our values and passion for delivering exceptional customer service.



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