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Account Growth Specialist

2 months ago

Toronto, Ontario, Canada Ataccama Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager at Ataccama. As a trusted advisor to our customers, you will play a critical role in driving customer adoption, retention, and growth.

Key Responsibilities:

  • Act as a strategic partner to a portfolio of customers, providing guidance and support to help them achieve their business objectives.
  • Develop and implement customer success strategies to drive revenue growth, retention, and adoption.
  • Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure seamless customer experiences.
  • Conduct regular business reviews with customers to assess their needs and provide recommendations for improvement.
  • Identify and pursue new business opportunities with existing customers, working closely with Sales to bring deals to closure.
  • Serve as the voice of the customer within Ataccama, communicating customer feedback and requirements to inform product development and service delivery.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions to meet those needs.

Requirements:

  • 3+ years of experience in customer-facing roles, preferably in Customer Success, Consulting, Pre-Sales, Professional Services, or Technical Account Management.
  • Proven track record of driving customer adoption, retention, and growth in a SaaS or PaaS environment.
  • Strong technical background and experience working with enterprise software solutions.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work independently and prioritize multiple tasks effectively.

About Ataccama:

Ataccama is a leading provider of data quality and governance solutions. We are committed to helping our customers achieve their business objectives through innovative technology and exceptional customer service.