Store Operations Manager

3 days ago


Richmond, British Columbia, Canada Pet Valu Full time
Unlock Your Potential in Store Leadership

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet, making us one of the largest retail operations in North America dedicated to providing families with food and supplies for their pets.

About Us

We are committed to helping local pets in need through partnerships with local shelters, rescues, and charities. Our stores participate in adoption events, in-store adoptions, pet food bank programs, and national donation drives.

As a Store Operations Manager, you will be part of a team that delivers exceptional service to customers while coaching and developing your store team to achieve success. You will enjoy a supportive environment that fosters growth and opportunities for advancement in the pet industry.

Responsibilities
  • Cultivate a positive work environment by ensuring all customer service standards are met and maintaining excellent relationships within the community.
  • Manage a team of employees by recruiting, scheduling, training, assigning tasks, supervising, and coaching to ensure optimal performance.
  • Maintain operational standards and procedures by ensuring all staff adhere to corporate guidelines.
  • Coordinate order placements, manage inventory, and oversee store audits, safety audits, and minor repairs.
  • Develop strategies to drive business results by coordinating efforts with store staff to meet targeted objectives.
Requirements

To succeed in this role, you will require:

  • A minimum of 2 years' experience in customer service and retail store management.
  • Previous key holder experience is an asset.
  • Availability to work at least one closing shift per week and one weekend shift per month.
  • A reliable means of transportation to and from the store.
What We Offer

In return for your expertise, we offer:

  • A competitive salary range of $65,000 - $80,000 per year, depending on location and experience.
  • Ongoing management training and development opportunities.
  • A dynamic and supportive work environment.
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