Hotel Front Desk Supervisor
4 weeks ago
We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Kenora Motel. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Key Responsibilities:- Co-ordinate activities with other work units or departments to ensure efficient operation of the hotel.
- Establish work schedules and procedures to maintain a high level of productivity and quality.
- Perform same duties as workers supervised, including handling guest inquiries and resolving issues in a professional manner.
- Prepare and submit reports to management on a regular basis, highlighting key performance indicators and areas for improvement.
- Assist clients/guests with special needs, providing personalized support and ensuring their stay is comfortable and enjoyable.
- Co-ordinate, assign and review work to ensure tasks are completed efficiently and effectively.
- Hire and train staff in job duties, safety procedures, and company policies, promoting a culture of excellence and teamwork.
- Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity and customer service delivery.
- Requisition materials and supplies, ensuring the hotel is well-stocked and equipped to meet guest needs.
Requirements:
- Secondary (high) school graduation certificate
- 1 to less than 7 months of experience in a similar role
- Permanent employment
- English as the primary language of work
- 40 hours per week
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