Store Operations Manager

2 days ago


Sudbury, Ontario, Canada Sephora Full time
Key Responsibilities:

As a Stage Experience and Services Manager, you will be responsible for executing Beauty Advisor training for all new hires as well as for existing Beauty Advisors.

Additionally, you will ensure timely response to all client feedback for the store, acting on client-related issues/feedback from Sephora's client feedback tool (Medallia), the client service hotline or through direct feedback from clients.

You will also facilitate Welcome to Sephora and Sephora 101 training sessions whenever possible, and engage with Beauty Advisors and clients on-stage whenever possible.

Furthermore, you will communicate team hiring needs to the Talent & Business Operations leaders and participate in the hiring process for all roles on their teams.

You will manage the interviewing/hiring process for all direct reports, and support the stores hiring needs as needed.



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