Customer Service Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Oxio Customer Care Agent to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our customers through various communication channels.
Key Responsibilities:
- Provide timely and effective customer support through phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Upsell and cross-sell Oxio products and services to customers
- Meet and exceed customer satisfaction targets and key performance indicators
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- High school diploma required; post-secondary education preferred
- Minimum 1-3 years' experience in a sales and customer service environment
- Strong English and French communication skills (both written and verbal)
- Proven customer service skills and ability to work in a fast-paced environment
- Ability to work rotating shifts, including evenings, weekends, and general holidays
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Flexible work-from-home arrangement
- Recognition and rewards for outstanding performance
Location: Burlington, ON
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