Connected Home Technician

2 weeks ago

Barrie, Ontario, Canada Rogers Communications Full time
Job Title: Connected Home Technician

We are seeking a skilled and customer-focused Connected Home Technician to join our team in Barrie, Ontario. As a key member of our Customer Experience team, you will be responsible for installing and servicing high-speed internet, home phone, and smart home monitoring products for our customers.

Key Responsibilities:
  • Installation and service of high-speed internet, home phone, and smart home monitoring products
  • Inform customers of enhanced company products to secure increased sales
  • Complete company documentation pertaining to calls in accordance with department processes and standards
  • Complete all assigned projects within established time parameters and standards
Requirements:
  • Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st
  • Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation
  • Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record
  • Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays
  • Willing and able to work in adverse weather conditions
  • Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.
  • Must have knowledge in Wi-Fi and general computer troubleshooting skills
  • Previous technical Telecommunications experience considered an asset but not a requirement
What We Offer:
  • Competitive Salary
  • Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
  • Health & Dental Benefits, Pension plan and Stock Matching options
  • Growth & Development opportunities to grow in Field Operations
  • Receive mentorship from NCC, HE and other roles outside Tech Ops
  • Work for an organization committed to environmental protection
  • We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

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