Sales Representative

7 days ago

Halifax, Nova Scotia, Canada Electrical & Automation Industry Careers Full time

About the Opportunity:

ECS Electrical Cable Supply Ltd. is a leading distributor of electrical wire and cable products and solutions in Canada, serving the Canadian Market through its coast-to-coast locations and Global Markets through its Hub in the Dubai Free Zone.

The company is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015 certified.

Job Responsibilities:

Sales Support:

  • Respond to customer inquiries, resolve issues, and provide necessary assistance to ensure customer satisfaction.
  • Assist with the preparation of quotes, processing of purchase orders, management of transfers, and follow-up activities to maintain a smooth sales process.
  • Support the sales team in the absence of staff members, ensuring seamless operations and maintaining a high level of customer service.
  • Manage e-commerce and cash sales transactions, ensuring accuracy and efficiency.
  • Source non-stock materials using the Supplier Reference Guide available on the intranet, to meet customer demands.
  • Build and maintain positive relationships with customers, fostering strong interactions and driving sales growth.
  • Provide support with cycle counts and participate in warehouse activities as required, to maintain a well-organized and efficient work environment.
  • Report to the Branch Manager regarding lost sales due to stock shortages, customer changes affecting min/max levels, and large orders that reduce inventory below minimum levels.

Administrative Duties:

  • Organize and sort paperwork to maintain a tidy and efficient work environment, ensuring compliance with company policies and procedures.
  • Prepare documents and materials necessary for sales activities, such as quotes, purchase orders, and sales reports.
  • Handle various administrative tasks related to office operations, ensuring smooth workflow and maintaining a high level of productivity.
  • Manage incoming calls, directing them to the appropriate personnel, and respond to customer inquiries promptly, to provide excellent customer service.
  • Monitor and control backorders, enter Stock Transfer Requests, and conduct daily reviews of sales orders, to ensure accurate and timely processing.
  • Coordinate and execute sales and branch mailings, to maintain effective communication with customers and stakeholders.
  • Prepare and submit invoice reports for corporate review, to ensure accurate and timely financial reporting.
  • Review and address inventory discrepancies within established approval limits, to maintain accurate inventory levels and prevent stockouts.
  • Assist with receiving vendor products, ensuring accuracy and efficiency, to maintain a well-organized and efficient work environment.
  • Add freight charges to sales orders as required, to ensure accurate and timely processing.
  • Perform other tasks as assigned by the Branch Manager, to support the sales team and maintain a high level of customer service.

Required Qualifications and Experience:

  • Proven experience in a sales support or customer service role, with a strong understanding of sales processes and procedures.
  • Exceptional interpersonal skills, with a demonstrated ability to build and maintain strong customer relationships.
  • Strong problem-solving skills, particularly in a sales context, with the ability to address and resolve customer issues effectively.
  • Proficiency in Microsoft Excel and MS Office Suite, with a solid ability to manage data and documentation accurately.
  • Keen attention to detail, ensuring precision in processing orders and managing inventory.
  • Excellent organizational skills, with the ability to prioritize tasks, manage time efficiently, and meet critical deadlines.
  • Strong verbal and written communication skills, capable of conveying information clearly and professionally.
  • A proactive and adaptable mindset, with a strong willingness to learn, grow, and contribute to the success of the team.

What ECS Offers:

  • Competitive pay structure with the added benefit of a rewarding commission plan.
  • Comprehensive Dental Care.
  • Extended Health Care.
  • Vision Care.
  • RRSP with employer match after one year.
  • On-site parking.
  • Employee Assistance Program.
  • And many more benefits

Job Type:

  • This job is Full-Time, Permanent.

Salary Range: $48k - $50k

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