Jewelry Department Manager

2 weeks ago


Victoria, British Columbia, Canada Westshore Jewelry Full time
Job Summary

Westshore Jewelry is seeking a skilled Jewellery Department Supervisor to lead our retail team. As a key member of our management team, you will be responsible for overseeing the daily operations of our jewellery department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Staff Supervision: Supervise and mentor a team of sales associates, ensuring they provide excellent customer service and achieve sales targets.
  • Task Assignment: Assign sales duties and tasks to team members to optimize performance and productivity.
  • Training and Development: Develop and implement training programs to enhance staff knowledge and skills.
  • Merchandise Management: Oversee the ordering, receipt, and display of merchandise, ensuring stock levels are maintained and visual displays are appealing.
  • Customer Service: Provide exceptional customer service, resolving issues and addressing customer concerns in a professional and courteous manner.
  • Sales Performance: Monitor and analyse sales performance, identifying areas for improvement and implementing strategies to drive sales growth.
  • Inventory Control: Maintain accurate inventory records, identifying and addressing any discrepancies or stock shortages.
  • Store Operations: Ensure the jewellery department is maintained to a high standard, including display cases, fixtures, and equipment.


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