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Cage Cashier

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Vancouver, British Columbia, Canada CB Canada Full time
Job Summary

This role is responsible for providing exceptional customer service, managing cash transactions, and maintaining a safe and welcoming work environment for all team members. The successful candidate will be responsible for handling cash transactions, monitoring and reporting discrepancies, and ensuring compliance with company policies and procedures.

Key Responsibilities
  • Cash Handling and Administration
    • Handles cash transactions, including foreign currency exchange, travelers cheques, short pays, over payments, cash counts, coins, and bills.
    • Monitors and reports all discrepancies and suspicious cash activities.
  • Customer Service and Communication
    • Provides exceptional customer service to guests and team members.
    • Communicates effectively with all operational departments.
  • Operational Support
    • Redeems value chips and gaming tickets for cash.
    • Sells racing tickets, vouchers, racing programs, and value chips as required.
    • Verifies and processes machine fills, machine jackpots, cancelled credits, table fills, and credits.
    • Issues opening floats to Slot Attendants (or others); reconciles closing floats.
    • Transfers and stores floats, keys, and record-keeping documents.
    • Documents and reconciles transactions; may reconcile bank deposits and prepare revenue reports.
  • Compliance and Safety
    • Ensures compliance with licensing laws, health and safety, and other statutory regulations.
  • Education and Qualifications
    • High School Diploma; post-secondary education an asset.
    • Minimum 1 year of experience in high-volume cash handling.
    • Food Safety Certification.
    • Ability to successfully obtain a Gaming License.
    • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
    Work Environment Considerations
    • Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours.