Enterprise Patch Product Engineer

4 days ago


Ottawa, Ontario, Canada Esri Full time
Overview

At Esri, we are committed to empowering our users and their success. This strategic role is crucial in supporting the growing needs of our thousands of customers and millions of users worldwide.

We are seeking an individual who wants to bring experience, advocacy, and enthusiasm to drive and advance the software patch process for ArcGIS Enterprise.

Key Responsibilities
  • Help modernize the patching process for ArcGIS Enterprise
  • Provide clear patch requests to the Quick Fixing Engineering (QFE) team
  • Conduct initial confidence testing of patches
  • Collaborate with fellow product engineers on issue verification
  • Troubleshoot patch-related issues
  • Communicate patch status to various stakeholders
  • Manage multiple patch requests simultaneously
  • Document internal patch development processes
  • Create a system of record for patch releases
Requirements
  • 2+ years of experience with ArcGIS Enterprise software
  • Deep understanding of installing and configuring ArcGIS Enterprise components
  • Excellent teamwork and communication skills
  • Strong organizational skills
  • Candidate must be a customer advocate and passionate about user support
  • Bachelor's degree in computer science, GIS, or related field
Estimated Salary Range:

$85,000 - $110,000 per year, depending on location and experience.



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