Compassionate Client Care Coordinator

1 week ago


Comox, Canada VCA Canada Full time

Job Title: Compassionate Client Care Coordinator

Location: Comox, BC

VCA Canada is a leading provider of veterinary care services. We are seeking a skilled Client Care Coordinator to join our team in Comox, BC.

Estimated Salary: $45,000 - $55,000 per annum, based on experience and qualifications.

Job Description:

About the Role:

We are looking for an organized, motivated, and empathetic individual to provide exceptional client service and support to our hospital team. The successful candidate will be responsible for creating a welcoming environment for clients and their pets, answering phone calls, scheduling appointments, and performing various administrative tasks.

Key Responsibilities:

  • Provide excellent customer service skills to create a positive experience for clients and their pets
  • Answer multi-line phone system and track appointments effectively
  • Schedule appointments and admit/discharge pet patients
  • Perform invoicing/billing and process payments
  • Take initiative and work independently with minimal supervision
  • A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
  • Maintain a clean and organized reception area, pet holding areas, and common areas
  • Liaise with Veterinary staff to assist with various tasks and treatments
  • Demonstrate a love for all companion animals

Benefits:

VCA Canada offers a competitive salary and benefits package, including a comprehensive health and dental plan, life insurance, and RRSP matching program. Additionally, we offer opportunities for career development, extensive online access to educational resources, and generous personal pet care discounts.



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