Compassionate Client Care Coordinator
1 week ago
Job Title: Compassionate Client Care Coordinator
Location: Comox, BC
VCA Canada is a leading provider of veterinary care services. We are seeking a skilled Client Care Coordinator to join our team in Comox, BC.
Estimated Salary: $45,000 - $55,000 per annum, based on experience and qualifications.
Job Description:
About the Role:
We are looking for an organized, motivated, and empathetic individual to provide exceptional client service and support to our hospital team. The successful candidate will be responsible for creating a welcoming environment for clients and their pets, answering phone calls, scheduling appointments, and performing various administrative tasks.
Key Responsibilities:
- Provide excellent customer service skills to create a positive experience for clients and their pets
- Answer multi-line phone system and track appointments effectively
- Schedule appointments and admit/discharge pet patients
- Perform invoicing/billing and process payments
- Take initiative and work independently with minimal supervision
- A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
- Maintain a clean and organized reception area, pet holding areas, and common areas
- Liaise with Veterinary staff to assist with various tasks and treatments
- Demonstrate a love for all companion animals
Benefits:
VCA Canada offers a competitive salary and benefits package, including a comprehensive health and dental plan, life insurance, and RRSP matching program. Additionally, we offer opportunities for career development, extensive online access to educational resources, and generous personal pet care discounts.
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