Client Care Specialist

5 months ago

Comox, Canada VCA Animal Hospitals Full time

**Client Care Specialist**:
**Comox, BC**:
**Shamrock Animal Hospital** is currently welcoming a **Client Care Specialist** **to join our team

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated
- Create a warm and welcoming environment for our patient and pet parents
- Ability to answer a multiline phone system and track and book appointments effectively
- Placing outbound calls to pet parents for follow-up and future appointment bookings
- Admitting and discharging pet patients
- Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
- Scheduling appointments
- Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
- General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
- Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
- Previous customer service or front desk experience in hospitality or retail is an asset
- No experience with animals, no problem, so long as you love pets

**What VCA Canada Offers**

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in**:_We have the right fit for you_**
- A caring culture of **_Wellness and Appreciation_**
- Competitive wages and benefits
- **_ Employer match (5%) group RRSP plan_** - Planning for your future just got easier with VCA Canada
- Wellness days, sick days, and vacation time
- Annual uniform allowance
- Exceptional career development: there is room to grow here
- Referral Bonus Rewards
- E-tools to assist with meditation, better sleep, exercise, and focus
- Virtual health care (telemedicine) offering quick access to quality care
- Opportunities to give back in your community through VCA initiatives
- Generous personal pet care discounts
- And extra perks like shopping discounts and cool wellness apps
- VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know._

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