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Customer Service Representative

2 months ago


St John's, Newfoundland and Labrador, Canada Intact Financial Corporation Full time

**About Intact Financial Corporation**

We are a leading provider of insurance and financial services in Canada. Our employees are at the heart of what we do best: helping people, businesses, and society prosper in good times and be resilient in bad times.

**Our Culture**

We value diversity and inclusion, and we're committed to creating a workplace where everyone feels valued and empowered to learn and grow. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

**The Role**

We're looking for Bilingual Associates, Sales and Customer Service to join our growing team. As a key member of our team, you will play a crucial role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices and answering their product questions.

**Key Responsibilities**

  • Analyze customer needs and promote products and services to suggest choices and innovative solutions.
  • Guide auto and home customers on insurance solutions.
  • Contribute to the development and support of new initiatives by working closely with the brokerage network.

**Requirements**

  • At least 1 year experience in a similar role.
  • Team player.
  • Dynamic and customer-driven.
  • Developed advisory skills.
  • Great communication and negotiation skills.
  • Excellent computer skills and ability to juggle between different systems.
  • Bilingual in French and English is preferred for this position.
  • No Canadian work experience required, but must be eligible to work in Canada.

**What We Offer**

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.