Quality Assurance Systems Analyst

2 weeks ago

Toronto, Ontario, Canada LCBO Full time

About the Role

This is a challenging opportunity for a highly skilled Technical Systems Analyst to join our Quality Assurance team at the LCBO. As a key member of our team, you will be responsible for configuring, supporting, and maintaining our Laboratory Information Management Systems (LIMS) and departmental applications.

Key responsibilities include:

  • Configuring, supporting, and troubleshooting LIMS and departmental applications
  • Preparing and coordinating project plans for technology initiatives, including business case definition and writing
  • Developing detailed systems test plans, participating in testing, and analyzing test results to ensure the solution meets business needs
  • Mapping and documenting business processes, defining, analyzing, reviewing, documenting, and communicating functional requirements specific to Quality Assurance needs
  • Developing, configuring, maintaining, and upgrading departmental performance monitoring tools
  • Providing specialized data analysis, developing reports that support Quality Assurance functions, and making data-driven recommendations for process optimization
  • Providing technical and analytical advice to the management team, leading systems users, mentoring, coaching, and transferring knowledge to assist staff in resolving program and procedural problems
  • Preparing user manuals, technical documentation, and user training for existing and new applications, procedures, and processes

About You

To be successful in this role, you will need:

  • Post-secondary education in Computer Science or a related field, or equivalent business experience
  • Experience in requirements definition, acquisition, testing, configuration, and implementation of LIMS
  • Relevant work experience in business analysis and process improvement, and proven success using analytics, process mapping, and analysis, business modeling, and statistical analysis to drive change and grow the business
  • Relevant technical knowledge and expertise in the configuration of computer software, operating systems, and applications acquired through formal education and progressively responsible experience in systems development
  • Working knowledge of programming languages/coding
  • Demonstrated understanding of chemical laboratory operations
  • Demonstrated understanding of Quality Assurance end-to-end Supply Chain operations
  • Proficiency in the following applications and quality assurance operations: Laboratory instrumentation integration software, Statistical process control applications, Compusense, and Sensory evaluation applications
  • Experience in effectively using data mining software, such as Qlik Sense, Tableau, or Microstrategy
  • Extensive practical knowledge of Access, Visio, SharePoint, VBA, SQL server databases, and proficiency with Microsoft Office products, including sophisticated knowledge of Excel, Word, PowerPoint, and Outlook
  • Strong adaptable interpersonal skills and the ability to translate functional business to technical language, grasp key drivers and measures of success for the business, and integrate short-term and long-term business strategies into technology solutions and applications integrations
  • Effective collaboration and negotiation skills, ability to work and lead laterally across multiple groups
  • Effective communication, both verbally and in report generation (technical writing)
  • Ability to work independently and effectively under pressure to tight deadlines, be solution-driven, and a change champion

LCBO is an Equal Opportunity Employer

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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