Quality Assurance Systems Analyst

1 month ago

Toronto, Ontario, Canada LCBO Full time
About the Role

We are seeking a highly skilled Quality Assurance Systems Analyst to join our team at the LCBO. As a key member of our organization, you will be responsible for configuring, supporting, troubleshooting, and maintaining LIMS and department application systems, programs, and procedures.

Key Responsibilities
  • Configure, support, troubleshoot, and maintain LIMS and department application systems, programs, and procedures
  • Assist in preparing and coordinating project plans for technology initiatives, including business case definition and writing
  • Develop detailed systems test plans, participate in testing, including user acceptance testing; analyze test results to ensure the solution meets the business needs
  • Map and document business processes. Define, analyze, review, document, and communicate functional requirements specific to Quality Assurance needs required to support business process redesign and technology enhancements
  • Develop, configure, maintain, and upgrade departmental performance monitoring tools
  • Provide specialized data analysis, develop reports that support Quality Assurance functions, make data-driven recommendations for process optimization
  • Provide technical and analytical advice to the management team. Provide leadership to the systems users; mentor, coach, and transfer knowledge to assist staff to resolve program and procedural problems
  • Prepare user manuals, technical documentation, and user training for existing and new applications, procedures, and processes
About You

We are looking for a highly skilled and experienced Quality Assurance Systems Analyst who possesses a post-secondary education in Computer Science or a related field, or equivalent business experience. You should have experience in requirements definition, acquisition, testing, configuration, and implementation of LIMS, as well as relevant work experience in business analysis and process improvement.

You should also have relevant technical knowledge and expertise in the configuration of computer software, operating systems, and applications acquired through formal education and progressively responsible experience in systems development. Working knowledge of programming languages/coding is also required.

Demonstrated understanding of chemical laboratory operations and Quality Assurance end-to-end Supply Chain operations is essential. Proficiency in the following applications and quality assurance operations is also required: Laboratory instrumentation integration software, Statistical process control applications, Compusense, and Sensory evaluation applications.

Experience in effectively using data mining software, such as Qlik Sense, Tableau, or Microstrategy, is also an asset. Extensive practical knowledge of Access, Visio, SharePoint, VBA, SQL server databases, and proficiency with Microsoft Office products, including sophisticated knowledge of Excel, Word, PowerPoint, and Outlook, is also required.

Strong adaptable interpersonal skills and the ability to translate functional business to technical language are essential. Ability to grasp key drivers and measures of success for the business and integrate the short-term and long-term business strategies into technology solutions and applications integrations is also required.

Effective collaboration and negotiation skills, ability to work and lead laterally across multiple groups, effective communication, both verbally and in report generation (technical writing), and work independently and effectively under pressure to tight deadlines are also essential.

About the LCBO

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

We offer a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

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