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Retail Store Supervisor

2 months ago

Toronto, Ontario, Canada COSMETICS WAREHOUSE OUTLET INC Full time
Job Summary

Cosmetics Warehouse Outlet Inc. is seeking a highly skilled Retail Store Supervisor to lead our sales team and ensure exceptional customer service. As a key member of our management team, you will be responsible for supervising staff, assigning duties, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Staff Supervision
    • Supervise and coordinate the activities of sales staff, ensuring they meet sales targets and provide excellent customer service.
    • Assign duties and tasks to staff members, ensuring they are working efficiently and effectively.
  • Customer Service
    • Ensure that all customers receive exceptional service, responding to their needs and resolving any issues promptly.
    • Monitor customer feedback and make recommendations for improving customer satisfaction.
  • Inventory Management
    • Oversee the receipt, storage, and distribution of merchandise, ensuring that stock levels are maintained and that products are easily accessible to customers.
    • Conduct regular inventory checks to identify any discrepancies or issues.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales performance, customer feedback, and inventory levels.
    • Analyze data to identify trends and make recommendations for improving sales and customer satisfaction.
  • Team Development
    • Provide coaching and training to staff members to improve their skills and performance.
    • Develop and implement training programs to ensure that staff members have the necessary skills to provide excellent customer service.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a retail management role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet deadlines
    • Strong problem-solving and analytical skills
    • Ability to multitask and prioritize tasks effectively
Working Conditions
  • Work Environment
    • Fast-paced retail environment
  • Physical Demands
    • Ability to stand for extended periods
    • Ability to lift and move merchandise
Language
  • Language
    • English