Software Factory Operations Specialist

2 weeks ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role

Societe Generale de Surveillance SA seeks a highly skilled Software Factory Operations Specialist to join its team. As part of the Digital and Data Service department, this position will play a crucial role in providing tools for IT development by leveraging DevOps practices.

The successful candidate will be responsible for ensuring the stability and availability of software factory services and tools, adhering to the platform's SLA in a Follow-The-Sun (FTS) support model, operating services in compliance with security regulations, communicating effectively regarding incidents and planned releases, assisting application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines, and supporting application teams in using the CI/CD tools provided.

Key Responsibilities

  • Develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory
  • Install, upgrade, and maintain tools and new instances
  • Reduce support workload through increased automation and the use of chatbots
  • Contribute to the evolution of the offer on Microsoft Azure Public Cloud
  • Define and implement monitoring KPIs to establish SLOs/SLAs/SLIs and monitor application performance

Requirements

  • Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
  • At least 5 years of experience in development or administration of Software Factory tools
  • Autonomy: capable of independently leading meetings with users, representing the department to application managers, and escalating issues when necessary
  • Ability to understand internal tools, prioritize tasks, follow up on ongoing actions, and keep stakeholders informed of any delays
  • A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
  • Ability to propose pragmatic solutions that meet team project needs while adhering to quality standards
  • Perseverance and a results-driven mindset
  • Strong oral and written communication skills, including presentation skills (ability to present CI/CD tools)
  • Client-Centric: Ability to understand users' needs and provide appropriate assistance
  • Collaboration and Team Spirit: Ability to work harmoniously with an international team spread across Montreal, Paris, and Bangalore

Salary Information

The estimated salary for this position is $120,000 per year, based on industry standards and the level of experience required. This figure is subject to change and may not include additional benefits or bonuses.

About Us

Societe Generale de Surveillance SA is a leading company in the financial sector, committed to innovation and excellence. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is diverse and inclusive, with a strong focus on collaboration and teamwork.

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