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Watch Clerk
2 months ago
Job Summary:
The Regional Municipality of Wood Buffalo is seeking a highly organized and detail-oriented Watch Clerk to provide operational and administrative support to RCMP/Bylaw members working during an assigned shift. As a Watch Clerk, you will be responsible for providing first-line support for member safety, initiating dispatch of supports, and updating members' schedules within TEAM.
Key Responsibilities:
- Provide first-line support for member safety, running queries for emergent situations and performing status updates checks.
- Initiate dispatch of supports, as required.
- Receive and dispatch emergency calls during NAOCC outages, PULSE inquiries, and RMWB after-hours calls.
- Update members' schedules within TEAM to reflect court or other relevant dates and perform overtime callouts for RCMP members.
- Monitor base radio station transmission for both rural and municipal repeaters.
- Accurately record and modify data on PROS, CIIDS, Report Exec, and any other applicable databases.
- Advise the applicable RMWB contact when hazards are identified that impact public safety, as per applicable processes.
- Pull and replace files, warrants, issue and replace required equipment.
- Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
- Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
- Assist members/units not assigned to a watch with various tasks related to the operation of the detachment.
- Input data to create various reports, including the watch report, which details the events of the shift for distribution within the detachment.
- Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons, and prepare narrative messages on CPIC.
- Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
- Prepare various court and release documents.
- Provide customer service at the front counter.
- Accept and process Criminal Record Check applications upon receipt.
- Complete TSS collision reports as per required process.
- Transcribe audio-taped statements.
- Receive and record probationers and parolees' attendance at the detachment (in person or by phone).
- Assist with orientation and training of detachment staff as required.
- Perform other related duties as required.
Requirements:
- Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
- Two (2) years of experience in a fast-paced, responsible, clerical, (operational or administrative) support position is required.
- Related experience in a police or legal environment is an asset.
- Previous radio experience is an asset.
Working Conditions:
The successful candidate will be required to work a rotating shift that includes holidays, evening/night shift, and weekends. A valid Class Five (5) Operator's License is an asset. Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.
Health and Safety:
The Regional Municipality of Wood Buffalo is committed to providing a safe and healthy work environment. As an employee, you will be responsible for understanding and actively participating in the RMWB's health and safety management system.
