Watch Clerk

Job Summary:

The Regional Municipality of Wood Buffalo is seeking a highly organized and detail-oriented Watch Clerk to provide operational and administrative support to RCMP/Bylaw members working during assigned shifts. As a key member of the detachment team, you will be responsible for maintaining accurate records, processing information, and ensuring the smooth operation of the detachment.

Key Responsibilities:

• Provide first-line support for member safety, running queries for emergent situations and performing status updates.
• Initiate dispatch of supports as required.
• Receive and dispatch emergency calls during NAOCC outages, PULSE inquiries, and RMWB after-hours calls.
• Update Members' schedules within TEAM to reflect court or other relevant dates and perform overtime callouts for RCMP Members.
• Monitor base radio station transmission for both rural and municipal repeaters.
• Accurately record and modify data on PROS, CIIDS, Report Exec, and any other applicable databases.
• Advise the applicable RMWB contact when hazards are identified that impact public safety.
• Pull and replace files, warrants, issue and replace required equipment.
• Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
• Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
• Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.
• Input data to create various reports, including the watch report, which details the events of the shift for distribution within the detachment.
• Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons, and prepare narrative messages on CPIC.
• Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
• Prepare various court and release documents.
• Provide customer service at the front counter.
• Accept and process Criminal Record Check applications upon receipt.
• Complete TSS collision reports as per required process.
• Transcribe audio-taped statements.
• Receive and record probationers and parolees' attendance at the detachment (in person or by phone).
• Assist with orientation and training of detachment staff as required.
• Perform other related duties as required.

Requirements:

• Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
• Two (2) years of experience in a fast-paced, responsible, clerical, (operational or administrative) support position is required.
• Related experience in a police or legal environment is an asset.
• Previous radio experience is an asset.

Working Conditions:

The successful candidate will be required to work a rotating shift that includes holidays, evening/night shift, and weekends. A valid Class Five (5) Operator's License is an asset. Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

Health and Safety:

The Regional Municipality of Wood Buffalo is committed to maintaining a safe and healthy work environment. As an employee, you will be responsible for understanding and actively participating in the RMWB's health and safety management system.