Patient Experience Ambassador

3 days ago


Vancouver, British Columbia, Canada Transcend Specialized Dentistry Full time

Overview: We are seeking a detail-oriented and warm individual to serve as our Clinic Greeter and Patient Experience Coordinator at Transcend Specialized Dentistry in Downtown Vancouver.

Job Summary: This role is crucial in creating a welcoming, comfortable, and luxurious environment for our patients. The ideal candidate will have a passion for hospitality, an eye for detail, and the ability to maintain a calm and friendly demeanor in a fast-paced clinical setting.

Key Responsibilities: Warmly welcome patients, offer beverages, provide intake forms, check patients in, manage the waiting area, improve communication, manage clinic aesthetics, ensure tidiness, monitor and adjust ambiance, update patient names on TV screens, edit videos, coordinate team meetings, provide occasional support, handle online orders.

Required Skills and Qualifications: High school diploma or equivalent, 2+ years of customer service experience, excellent interpersonal skills, strong attention to detail, proficiency in basic computer skills, calendar management, physical ability to stand for extended periods, professional appearance, discretion, flexibility, enthusiasm for creating exceptional patient experiences.

Additional Information: Single location practice, start date as soon as possible, part-time (3 days a week) with potential to transition to full-time (5 days a week), $24-$28 per hour depending on experience, no travel between offices required.


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