Account Services Representative
2 weeks ago
This role is responsible for the day-to-day operations of the Currency Processing Department. As an Account Services Representative, you will be responsible for verifying incoming and outgoing parcels using a basic understanding of products and processes in a production environment. Activities will be dependent on tasks or practical applications with an emphasis on throughput, accuracy, and production. This role is not sales-oriented.
Key Responsibilities
- Open and sort Night Deposit, Commercial & ATM Parcels.
- Prepare and bag outgoing parcels to clients and branches.
- Operate the BPS Machine.
- Meet established throughput targets with accuracy.
- Understand and comply with privacy/confidentiality requirements and code of conduct guidelines.
- Exercise due diligence in following operational risk policies, procedures, standards, and guidelines.
- Process incoming and outgoing cash parcels in a timely and accurate manner.
- Ensure accurate addressing to maintain the privacy and confidentiality of client information in accordance with RBC Policy.
Requirements
- Team-oriented attitude.
- Strong organizational and decision-making skills.
- Ability to challenge the status quo and respond with innovative solutions.
- Application of basic knowledge of concepts, terminology, and requirements to support the area of responsibility and perform well-defined/routine tasks.
- Technical aptitude and system documentation proficiency.
- Ability to lift up to 50lbs.
- Flexibility to work various shifts between 6 am and 8 pm.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and have a lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to build close relationships with clients.
- Access to a variety of job opportunities across business and geographies.
Job Skills
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
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