Assistant Store Manager Director

7 days ago

St John's, Newfoundland and Labrador, Canada Cannabis NB website Full time

Job Overview

Cannabis NB is seeking a highly skilled and experienced Assistant Store Manager to join our retail team. As a key member of our leadership team, you will be responsible for supporting the mission, vision, values and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery of retail processes in order to achieve operational objectives.

Core Competencies

  • Learning Orientation
  • Adaptability
  • Innovative
  • Inquisitive
  • Active listener
  • Emotional Intelligence
  • Impactful Communication
  • Building Relationships
  • Influencing
  • Inspiring Others
  • Guiding Team Success
  • Delegating
  • Coaching

Responsibilities and Key Accountabilities:

Operational Excellence

The successful candidate will be responsible for ensuring adherence to loss prevention policies, monitoring labour cost, dashboard and KPIs, leading, focusing and supporting CERs in the execution of store processes to optimize operations, reporting, documenting, investigating and addressing near misses, customer injuries or workplace accidents in a timely manner, managing and approving time/attendance in time keeping software, providing attendance support, ensuring monthly inspections are completed, advocating safety practices using safety leadership best practices, etc.

Corporate Citizenship

The ideal candidate will engage with the team to ensure clear understanding of team mission, vision and goals, foster a Quality, Safety and Curated Service culture, stay abreast of industry trends and important pending legislation impacting business, ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure effectiveness, represent the company in a professional and positive manner, build meaningful relationships with teams, and inspire others, represent the organization within the community as a strong pillar, etc.

Customer Engagement

The successful candidate will lead, coach and support retail team in the execution of customer engagement processes to optimize the customer experience, maintain a neat, clean and organized store, ensure team is providing world class (G.U.I.D.E.) customer service, utilize aroma pods to achieve and exceed customer expectations, coach Customer Experience Representatives on GUIDE service, manage flow of customer traffic, execute sales and returns based on operational policies while ensuring customer satisfaction, etc.

Performance Culture

The ideal candidate will foster team engagement by ensuring all team members clearly understand their responsibilities, provide everything they need to complete the tasks they are responsible for, position team members to make the best use of their strengths, recognize and highlight good work and success, care about team members and their successes, provide opportunities for team members to expand their skills, knowledge and strengths, share their opinions and ideas, have a clear understanding of the organization's mission and purpose, know when they have done good work, encourage team members to build relationships on the team, provide regular feedback, receive development that they need and want, set PASE setters for each shift, conduct monthly feedback meetings with team members, report, document, investigate and address behavioral issues in a timely manner, deliver terminations, conduct performance reviews and manage professional development of team, tutor/guide team members in mindfulness, develop and maintain a diverse, high-performing retail team through consistent selection, development, and motivation, take accountability of personal growth; actively participate in training, take on new challenges/projects to better support company's growth, collaborate with internal peers, stakeholders and experts to problem solve.

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