Assistant Store Manager

4 days ago

St John's, Newfoundland and Labrador, Canada Cannabis NB website Full time
Assistant Store Manager (Team Lead) - St. Stephen

Position Objectives: The objective of the Team Lead role is to support the mission, vision, values and pillars of Cannabis NB by providing leadership and management to the retail team and supporting the Retail Store Manager in the delivery of retail processes in order to achieve operational objectives.

Core Competencies: Learning Orientation, Adaptability, Innovative, Inquisitive, Active listener, Emotional Intelligence, Impactful Communication, Building Relationships, Influencing, Inspiring Others, Guiding Team Success, Delegating, Coaching.

Responsibilities and Key Accountabilities:

Operational Excellence:

  1. Monitor labour cost, dashboard and KPIs.
  2. Ensure adherence to loss prevention policies to support achieving store shrink goals.
  3. Lead, focus and support CERs in the execution of store processes to optimize operations:
    1. Planograms/Merchandising
    2. Stock rotation (FIFO)
    3. Perform functions related to inventory control
    4. Carry out defective product and recall processes
    5. Execute product replenishment
  4. Report, document, investigate and address near misses, customer injuries or workplace accidents in a timely manner.
  5. Ensure team executes on operational processes.
  6. Manage and approve time/attendance in time keeping software.
  7. Provide attendance support.
  8. Ensure monthly inspections are completed.
  9. Advocate safety practices using safety leadership best practices.

Corporate Citizenship:

  1. Immediately report and address any lapses in compliance with corporate policies, provincial or federal laws.
  2. Engage with the team to ensure clear understanding of team mission, vision and goals.
  3. Foster a Quality, Safety and Curated Service culture.
  4. Stay abreast of industry trends and important pending legislation impacting business.
  5. Ensure in-store social responsibility processes and practices are adhered to, and evaluated to ensure effectiveness.
  6. Represent the company in a professional and positive manner.
  7. Build meaningful relationships with teams, and inspire others.
  8. Represent the organization within the community as a strong pillar.

Customer Engagement:

  1. Lead, coach and support retail team in the execution of customer engagement processes to optimize the customer experience:
    1. Maintain a neat, clean and organized store.
    2. Ensure team is providing world class (G.U.I.D.E.) customer service.
    3. Utilize aroma pods to achieve and exceed customer expectations.
    4. Coach Customer Experience Representatives on GUIDE service.
    5. Manage flow of customer traffic.
    6. Execute sales and returns based on operational policies while ensuring customer satisfaction.
  2. In alignment with brand standards, ensure customer satisfaction is a top priority.
  3. Ensure consistent execution of brand standards.
  4. Model team member language based on appropriate industry standards.
  5. Align customer experience with our safety and education mandate.
  6. Ensure alignment of digital signage with operational standards.

Performance Culture:

  1. Foster team engagement by ensuring:
    1. All team members clearly understand their responsibilities.
    2. All team members have everything they need to complete the tasks they are responsible for.
    3. Team members are positioned to make the best use of their strengths.
    4. Good work and success is recognized and highlighted.
    5. Team members know that their management team cares about them and their successes.
    6. There are ways provided for team members to expand their skills, knowledge and strengths.
    7. Team members are provided opportunities to share their opinions and ideas.
    8. The organization's mission and purpose is clear to everyone.
    9. Team members know when they have done good work.
    10. Team members are encouraged to build relationships on the team.
    11. Team members are provided regular feedback.
    12. Team members are receiving the development that they need and want.
  2. PASE setters for each shift.
  3. Ensure monthly feedback meetings with team members in advance of probationary period completion.
  4. Report, document, investigate and address behavioral issues in a timely manner (NIISE).
  5. Deliver terminations.
  6. Conduct performance reviews and manage professional development of team.
  7. Tutor/Guide team members in mindfulness.
  8. Develop, and maintain a diverse, high-performing retail team through consistent selection, development, and motivation.
  9. Take accountability of personal growth; actively participate in training, take on new challenges/projects to better support company's growth.
  10. Collaborate with internal peers, stakeholders and experts to problem solve.
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