Shift Supervisor

2 days ago


Revelstoke, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Shift Supervisor to join our team at Tim Hortons. As a Shift Supervisor, you will be responsible for leading a team of employees and ensuring that our high standards of customer service and quality are met.

Key Responsibilities
  • Lead by example and demonstrate the importance of treating every team member and guest with respect
  • Assist the Restaurant Manager in recruitment and retention strategies
  • React immediately to issues requiring attention during the shift
  • Provide ongoing, specific direction to team members
  • Encourage an exciting and fun work environment while motivating team members to meet goals
  • Train, orientate and monitor new team members, using PTS and feedback binder
  • Report to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
  • Assist in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
Requirements
  • Customer service background preferred
  • Must be able to lift 25 lbs
  • Previous experience in Quick Service an asset
  • Friendly and outgoing
  • Flexible schedule
  • Previous management experience preferred
  • Must be currently legal to work in Canada

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