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Logistics Returns Specialist

1 month ago

Brampton, Ontario, Canada Metro Supply Chain Full time

Returns Operations Role


Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.


Responsibilities:



  • Oversee end-to-end returns processes from RMA through freight returns and Reverse Logistics (RVL) Standard Operating Procedure (SOP) processes.
  • Create bill of lading for appropriate return orders to designated vendors.
  • Comply with strict scheduling with vendors to acquire the appropriate RMA.
  • Act on industry and organizational best practices to determine value and action change directives to gain efficiencies in transportation and warehousing.
  • Ensure all reverse logistics documentation is performed with accuracy and efficiency.
  • Review and maintain Proof of Deliveries.
  • Maintain warehouse cage lists by client SOP standards.
  • Lead process for loading returns, staging, and proper tagging.
  • Coordinate communications effectively with internal and external clients.
  • Ensure return documentation is completed correctly and attached to products.
  • Monitor the returns area, organize products, and allocated areas for offloading.
  • Print return slips to be attached to each specific return item.
  • Responsible for organizing product returns into designated warehouse sections and staging accordingly when the applicable Bill of Lading (BOL) has been created for transportation to the assigned 'Return to Company'.
  • Monitor team trailer loading audit protocol for all outbound product.
  • Ensure staging lines for products are audited and tagged.
  • Use Airtable to track, review, and update daily delivery returns and inbound product from feeder hubs.
  • Monitor Asset Tracker updates and maintain record accuracy.
  • Assist with team training and development.
  • Lead all RVL warehouse personnel by assisting in delegating and performance management.
  • Reviews all RVL inventory processes to ensure product availability for vendor shipments and to ensure compliance with the organization's RVL procedures and mandates.
  • Create and manage solutions for RVL inventory capacity issues.
  • Maintain targets, objectives, and goals throughout the warehouse and driver return process.
  • Implement and supervise safe practices and ensure all are compliant with Occupational Health and Safety regulation.
  • Monitor SOP compliance for all RVL warehouse operations.
  • Supervise delivery return activity to ensure RVL receivers are compliant with warehouse procedures and delivery return processes.
  • Assist in escalated RVL issues.
  • Ensure end-of-day checklist is completed and actioned.
  • Send end-of-day report to Operations Supervisor at the end of each operating day.
  • Complete shift briefings to ensure effective communication of relevant information to department team members.
  • Provide daily feedback to team members through coaching and performance reinforcement.
  • Ensure successful unloading of inbound trailers (approximately 3-6 trailers daily).
  • Prepare outlined outbound for the following operational day.