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Director, Fixed Income Production Services Leader
2 months ago
We are seeking an experienced and highly motivated Production Services Leader to join our fast-paced Capital Markets, Fixed Income Production Application Support team.
The successful candidate will possess a great attitude, operate with a mindset of urgency, ownership, initiative, communication, service, and partnership, and have a strong track record of leading teams in technology support of Capital Markets front office trading and related functions.
Key Responsibilities- Lead multiple teams of production support analysts in Canada, the U.K, the United States, and Asia, providing world-class, 24x7 support, ensuring the highest levels of service for Fixed Income Clients and applications across Rates, Credit, XVA, Commodities & Futures trading businesses.
- Operate as a Player/Coach, bringing to the table a mix of hands-on technical experience, FI business knowledge, people leadership, project, and communication skills, developing deep knowledge of RBC applications, architecture, up and downstream flows.
- Manage Production, acting as an escalation point for operational teams on a 24x7 basis, leading the team in incident response, problem management, and root cause analysis.
- Drive production Stability, Reliability, and Service Excellence, employing a data-driven approach to driving production stability via metrics and reporting, continuous improvement, partnering closely with Application Development teams and external vendors.
- Ensure accurate capture of support incidents and service requests, manage change, conduct Incident and Problem Review Meetings (PRMs), and track action items to closure.
- Drive efficiencies and cost savings through the implementation of tools and process improvements and organizational and operational efficiency.
- Provide leadership and subject matter expertise to team members.
- 10+ years of experience in IT, with strong knowledge of Capital Markets, including Fixed Income Products, and knowledge of Fixed Income trading activities, market data feeds, and applications such as Murex, Openlink, XTP, Risk, and Pricing systems.
- Minimum 5 years Supervisory/Management/Team Leadership experience in technology support of Capital Markets front office trading and related functions, with a track record of strong people leadership, coaching, and development.
- Strong people leadership, organizational strategy, project management, negotiation, and time management capabilities, with demonstrably excellent Major Incident Manager skills.
- Strong sense of partnership and collaboration across CTB and aligned technology functions.
- Ability to prioritize and manage the book of work/problems/open issues from trading desks and work across IT and external vendors to capture, track, status update, and drive issues to resolution.
- Solid knowledge of and practical experience in implementing ITIL Service management practices (Event, Incident, Problem, and Change management).
- A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Flexible work/life balance options.
- Opportunities to do challenging work.
