Senior Director of E-commerce Logistics

1 month ago

Old Toronto, Ontario, Canada Open Farm Full time
About the Role

We are seeking a highly experienced Senior Director of E-commerce Logistics to join our team at Open Farm. As a key member of our Operations Leadership Team, you will be responsible for developing and executing logistics strategies that support our Direct-to-Consumer (DTC) and Amazon sales channels.

Key Responsibilities
  • Develop and implement a comprehensive logistics strategy for both DTC and Amazon channels, aligned with the company's growth objectives.
  • Oversee the design and execution of logistics and supply chain processes to optimize inventory management, order fulfillment, and distribution across both channels.
  • Proactively identify opportunities to deliver an enhanced customer experience or improve efficiencies, and work closely with the eCommerce team to bring the initiatives to life.
  • Lead and mentor a high-performing logistics team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Manage day-to-day logistics operations for DTC and Amazon channels, including warehousing, transportation, and last-mile delivery, ensuring operational efficiency and customer satisfaction.
  • Collaborate closely with the eCommerce team to ensure seamless integration of logistics with overall business operations.
  • Monitor and analyze key performance indicators (KPIs) and metrics to drive data-informed decisions and process enhancements for both sales channels.
Requirements
  • Extensive experience in eCommerce logistics, including direct-to-consumer and marketplace operations (Amazon experience is a plus), with a proven track record.
  • In-depth knowledge of logistics operations, including warehousing, transportation (including last mile delivery), inventory management, and order fulfillment.
  • Previous roles should include managing logistics for fast-paced, high-volume operations.
  • Proven track record of leading and managing teams effectively, including hiring, training, and mentoring staff.
  • A strong appetite for using data to solve problems and identify opportunities.
  • Demonstrated experience in implementing and managing sustainable logistics practices.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Experience owning a budget and leading negotiations with suppliers and vendors.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
What We Offer

Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.

Join a dynamic and supportive work environment with a team of dedicated, high-performing professionals.

Market-competitive compensation.

In addition to your PTO, we offer company-wide wellness days and personal days to support your wellbeing.

Volunteer days to give back to our community.

Comprehensive healthcare coverage and competitive 401k and RRSP plans with company match.

Great office culture (with lots of adorable pets) where your pet interrupting video calls or in-person meetings is a norm

Discounted food for your furry family friends

Our Values

We Raise the Bar | We Dream Big | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team

Open Farm values diversity in its workforce and encourages applications from all qualified individuals. Applicants requiring a disability-related accommodation at any stage of Open Farm's recruitment process should contact karen@openfarmpet.com. As required by legislation, Open Farm will consult with applications requesting such an accommodation to ensure that Open Farm's recruitment process takes into account their accessibility needs.

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