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Showroom Sales Consultant

2 months ago

Kamloops, British Columbia, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly skilled and experienced Showroom Sales Consultant to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service and product expertise to our clients.

Key Responsibilities

  • Assist customers in selecting products and providing design advice to meet their needs and exceed sales targets.
  • Develop and maintain strong relationships with designers, builders, and architects to drive profitable sales growth.
  • Provide accurate and timely quotes, delivery dates, and product information to customers.
  • Meet or exceed monthly sales and gross profit targets.
  • Enter orders and quotes into the system, process purchases, and maintain proactive communication with customers.
  • Investigate and resolve customer issues, address short payments, and returns in a timely manner.
  • Maintain product literature and ensure current information is available to customers.
  • Drive showroom sales through promotions and maintaining display materials.
  • Understand and follow all safety regulations at customer locations and the EMCO Corporation facility.
  • Perform other tasks as requested by the Profit Centre Manager.

Requirements

  • Grade 12 diploma or equivalent; college and/or university degree an asset.
  • A minimum of 2 years of experience in customer service or sales; plumbing, kitchen, or bathroom showroom sales preferred.
  • Valid driver's license with a clean driver's abstract.
  • Ability to gain comprehensive knowledge of products on display at the showroom and suggest appropriate products to suit customer needs.
  • Knowledge of kitchen and bath design trends.
  • Proficient in the use of Microsoft Office software.
  • Outstanding customer service and verbal communication skills.
  • Excellent relationship building skills with customers, vendors, and teammates.
  • Able to identify customer needs, provide solutions, and close the sale.
  • Possess excellent project management skills.
  • Able to learn and operate the applicable software system used to process orders.
  • Intermediate math skills.
  • Basic understanding of entry-level accounting an asset.

Preferred Skills

  • Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms.