Keyholder, Part-Time

2 weeks ago


Vancouver, British Columbia, Canada Warby Parker Full time

About the Role:

We are seeking a highly motivated and customer-focused Keyholder to join our team at Warby Parker. As a Keyholder, you will be responsible for delivering exceptional customer service, promoting a positive and inclusive retail environment, and driving sales through innovative and entrepreneurial approaches.

Key Responsibilities:

  • Communicate Warby Parker's values and brand philosophy to customers
  • Promote an efficient, inclusive, and service-minded retail environment
  • Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
  • Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
  • An upbeat, flexible team player who leads by example
  • Lead the selling on the floor, front-of-house operations, and team touchbases when a manager is not present
  • Open and close the store
  • Help foster an inclusive culture by treating customers and colleagues with respect

Requirements:

  • Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
  • Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
  • Cool under pressure and able to adapt quickly
  • A go-getter with an entrepreneurial spirit
  • Curious and eager to learn
  • A team player who is passionate about helping customers and teammates alike
  • An innovative, proactive problem-solver
  • Proud of your work and self-motivated to be a top performer
  • Able to bring a positive, fun energy to the workplace, even when working long hours
  • Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Compensation:

Warby Parker offers a competitive hourly rate of $19.55—$21 CAD, plus a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.



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