Senior Business Systems Consultant

2 weeks ago

Toronto, Ontario, Canada Maarut Inc Full time
Job Description:

The Senior Business Systems Consultant - Microsoft Dynamics Expert will be responsible for providing technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems. This includes verifying configured workflows, dashboards, forms, views to ensure alignment and compliance with business requirements and industry standard best practices.

Key Responsibilities:
  • Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
  • Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation and fix, and document issue resolution.
  • Develop proper documentation for technical specification, and various test results.
  • Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
  • Assess and escalate critical and high-impact quality issues to the project manager.
Key Deliverables:
  • Develop, execute, and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application.
  • Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization.
  • Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria.
  • Conduct user acceptance testing, system integration testing, performance testing, system validation, and verification.
Requirements:Experience:

At least 5+ years of experience in software quality assurance and testing, in an Agile/SDLC environment.

Skills:

Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).

Solid understanding of QA concepts, methodologies, testing principles, and processes in testing of ERP and CRM solutions.

Strong knowledge and experience of:

  • Use case generation, automated and manual testing, and bug lifecycle management.
  • Bug tracking and test case management tools (JIRA, Azure TFS).
  • API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts).
  • CRM test automation and Dynamics 365 specifically.
  • Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
Technical Skills:

Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems.

Extensive experience in configuring workflows, dashboards, forms, views, and build standard or custom reports.

Proven experience in testing external systems/components to integrate with D365CS.

Solid experience in developing proper documentation for source codes, technical specification, and unit test results.

Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations.

Comprehensive experience in supporting incident investigation, fix, and documentation for issue resolution.

Proven experience in developing test cases, test scripts, and automated testing scripts for functional QA, system integration testing, and user acceptance testing.

Strong automation testing or tooling experience using industry-standard practices and kits.

Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Functional Knowledge:

Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).

Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD.

In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical teams through Microsoft CRM API usage; integration development.

Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management.

Interpersonal Skills:

Strong communication, negotiation skills, and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work.

Business Knowledge:

Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger).

Demonstrated experience with case management and workflow-based systems.

Salary:

Estimated salary: $90,000 - $140,000 per year, depending on experience and location.

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