Senior Technical Process Engineer

2 days ago


Old Toronto, Canada LanceSoft Full time

Job Summary
We are seeking a highly skilled Sr. Technical Process Engineer to join our team at LanceSoft. As a key member of our organization, you will be responsible for driving business transformation through the re-engineering of Service Management processes and implementing necessary tooling.

Key Responsibilities

  1. Develop and implement process improvements to enhance operational efficiency and effectiveness.
  2. Collaborate with software development and operations teams to leverage Agile, DevOps, and System Reliability Engineering methodologies.
  3. Apply process analysis techniques and frameworks, including Value Stream Mapping and SixSigma, to identify areas for improvement.
  4. Provide IT Infrastructure Library (ITIL)/Service Management expertise to support the organization's goals.
  5. Champion a high-performance environment and contribute to an inclusive work culture.

Requirements

  1. 5-7 years of experience in a technical domain, such as software development or system administration.
  2. Familiarity with major process analysis techniques and frameworks.
  3. 2-4 years of ITIL/Service Management experience.
  4. Excellent communication and collaboration skills.
  5. Familiarity with English is a must; Spanish is an asset.

Education & Certificates

Undergraduate Degree in Computer Science, Computer Engineering, or equivalent experience.



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