Leadership and Growth Specialist

7 days ago


Oakville, Ontario, Canada National Bank Full time

Company Overview

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Job Description

We are seeking a Branch Development Manager to join our team. As a Branch Development Manager at National Bank, you will play a key role in ensuring the smooth running of your branch by acting as a coach to employees. You will work in synergy with your partners and collaborators to develop professionally.

Key Responsibilities

  • Provide personalized coaching to Advisors, the Customer Service Manager, and the business development support team to develop their skills and support them in their career path.
  • Mobilize the team to ensure a superior customer experience.
  • Work as a team to achieve the target of financial contribution expected from the branch, in line with the regional business plan.
  • Communicate and identify with the team the expected behaviors and business development activities.
  • Ensure that your team members comply with and enforce established rules of engagement related to customer segmentation, referral, transaction execution, risk management, regulatory compliance, and branch operating procedures.
  • Act as the Administrative Unit Compliance Officer (RCUA) to oversee all mutual fund representatives (RCNs) assigned to the unit and to ensure that all transactions comply with the rules of convenience and compliance.
  • Develop a lasting relationship with the customers of the branch, through various activities aimed at customer acquisition and loyalty.
  • Act as the Bank's ambassador to the local community and foster relationships with key business partners.


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