Customer Service Representative

1 month ago


London, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team in London. As a key member of our customer experience team, you will play a vital role in delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

As a Customer Service Representative, you will be the first point of contact for our clients, providing a warm and welcoming experience. You will be responsible for answering phone calls, responding to emails, and providing retail sales customer service to our clients in-store.

You will work closely with our busy service technicians and sales consultants to oversee client order administration, process payments, manage bank deposits, and coordinate equipment rentals and sales.

Our ideal candidate will have a strong passion for delivering exceptional customer service, a keen eye for detail, and excellent communication skills. If you are a team player who is driven to make a difference in people's lives, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Answer phone calls and respond to emails in a friendly and welcoming tone.
  • Provide retail sales customer service to our clients in-store, ensuring their needs are met and exceeding their expectations.
  • Work closely with our service technicians and sales consultants to oversee client order administration, process payments, and manage bank deposits.
  • Coordinate equipment rentals and sales, ensuring seamless communication with clients and internal teams.
Requirements
  • 2+ years of customer-facing experience, preferably in a fast-paced office environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Strong problem-solving skills, with the ability to think critically and resolve issues in a timely and professional manner.
  • Ability to work in a team environment, with a strong focus on collaboration and customer satisfaction.
  • Proficiency in Microsoft Office Suite, with experience in databases and software applications an asset.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is passionate about making a difference in people's lives, and we are committed to creating a work environment that is inclusive, supportive, and empowering.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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