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Retail Customer Experience Specialist

2 months ago

DollardDes Ormeaux, Quebec, Canada Boulangerie Première Moisson Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Boulangerie Première Moisson. As a key member of our sales team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our clients, and contributing to the overall success of our bakery.

Key Responsibilities

  • Customer Service
    • Welcome and serve customers in a friendly and professional manner.
    • Provide product information and recommendations to customers.
    • Respond to customer inquiries and resolve any issues in a timely and efficient manner.
  • Product Presentation
    • Arrange products in displays according to our merchandising standards.
    • Maintain a clean and organized store environment.
  • Product Knowledge
    • Develop and maintain a strong knowledge of our products and services.
    • Provide product recommendations to customers based on their needs and preferences.
  • Teamwork
    • Work collaboratively with other team members to achieve sales and customer service goals.
    • Participate in ongoing training and development to improve sales and customer service skills.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous customer service experience an asset.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment.
    • Fluency in spoken and written French required.
    • Fluency in spoken English an asset.

What We Offer

  • Competitive Compensation
    • Competitive hourly rate.
  • Benefits
    • Group insurance (medication, dental, paramedical, salary, life, travel) – regular full-time employee.
    • RRSP/DPSP (retirement assistance plan with the participation of Première Moisson).
    • Sick days and mobile leave.
    • Discount on in-store purchases.
    • Work clothes provided.
  • Advancement Opportunities
    • Opportunities for career advancement within the company.