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Student Services Support Coordinator
2 months ago
The University of Waterloo is seeking a highly skilled and dedicated Student Services Support Coordinator to join our team. As a key member of our Student Services department, you will provide exceptional front-line academic support to students, ensuring their academic success and well-being.
Key Responsibilities- Provide Academic Support: Offer initial assistance and advice to students seeking academic guidance, providing proactive, student-focused, and exceptional front-line academic service.
- Triage and Resolve Inquiries: Triage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate.
- Interpret and Apply Regulations: Interpret and apply regulations, procedures, and policies for students, including enrollment, transfer, appeal processes, course requisites, and admissions.
- Communicate Decisions: Communicate decisions made by others or by policy, including denials, in a timely and professional manner.
- Deliver Support to Students in Distress: Deliver immediate support to students in distress, following up with appropriate referrals.
- Coordinate Communications: Distribute communications to appropriate audiences, including print, mass emails to students, staff, and faculty.
- Ensure Accuracy and Timeliness: Ensure that all information posted or available for distribution to students is up-to-date and accurate.
- Respond to Inquiries: Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means.
- Explain Processes and Timelines: Explain processes and monitor timelines for instructors, including records, illness, grade submissions, Odyssey, Crowdmark, etc.
- Inform and Consult: Inform the Academic Administrative Supervisor regularly and frequently of activities and developments within their jurisdiction and consult regularly and frequently with the Academic Administrative Supervisor on matters pertaining to the curricular, engagement, and retention functions of the Stratford School.
- Education and Experience: Undergraduate degree or combination of equivalent education and experience, with administrative experience in an academic setting preferred.
- Client Service: Ability to respond to customer needs in a timely, professional, helpful, and courteous manner, regardless of customer attitude.
- Teamwork and Relationship Building: Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions.
- Communication: Proven business-appropriate oral and written communications skills, with the ability to use multiple channels or means to communicate important messages.
- Managing Change: Ability to adapt to change and champion change efforts, with a demonstrated ability to foresee the impact of change and determine what adjustments may be necessary.
- Problem Solving: Able to approach a complex task by breaking it down into component parts, using technology to assist breakdown and tracking.
- Planning and Organization: Ability to take ownership for projects of duration of several months, using good independent judgment when priorities are challenged.
