Student Services Support Coordinator

3 weeks ago


Stratford, Ontario, Canada University of Waterloo Full time
Student Services Support Coordinator

The University of Waterloo is seeking a highly skilled and dedicated Student Services Support Coordinator to join our team. As a key member of our student services team, you will provide exceptional support to students, faculty, and staff, ensuring a positive and inclusive experience for all.

Key Responsibilities
  • Student Support: Provide proactive, student-focused support to students seeking academic guidance, including triage, advice, and referrals.
  • Academic Administration: Interpret and apply regulations, procedures, and policies for students, ensuring accurate and timely communication.
  • Communication: Deliver important messages to students, staff, and faculty through various channels, including print, email, and electronic means.
  • Event Planning: Coordinate and execute scheduling activities, including course scheduling, classroom allocation, examination scheduling, and proctoring.
  • GBDA Internship and Co-op Support: Administer and communicate processes, procedures, and programs led by CECA and WatPD Office to facilitate the hiring of GBDA students/graduates.
  • Study Abroad Support: Provide support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program, including planning information sessions and circulating information.
Qualifications
  • Education: Undergraduate degree or combination of equivalent education and experience.
  • Experience: 1-2 years of experience in a front-line customer service facing role, preferably in an academic setting.
  • Skills: Excellent communication, problem-solving, and organizational skills, with the ability to work effectively in a team environment.
Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. We are committed to equity, diversity, and inclusion, and welcome applications from candidates who have been historically disadvantaged and marginalized.



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