Senior Technical Operations Manager

3 weeks ago

Toronto, Ontario, Canada BlueCrest Full time

Job Summary

The Senior Technical Operations Manager will be responsible for ensuring the smooth operation of BlueCrest machinery across multiple locations. This role requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities

  • Provide technical expertise and advice to customers' production floor management, project managers, and customer service reps for the development of new applications or to improve the performance and integrity of existing applications.
  • Ensure that all applications, paper stock, and envelopes meet BlueCrest and the customer's specifications to achieve the highest rates of throughput on the equipment.
  • Provide front-line service leadership to customers, optimizing application construction and design, service deliverable enhancements, and productivity improvement opportunities for both customers and BlueCrest.
  • Coordinate and support clients and team on a national level for new projects that will affect satellite locations, ensuring improved performance and smooth implementation on BlueCrest machines across the customer's multi-locations.
  • Monitor and collect machine data for customer presentations, participating in monthly review meetings with the BlueCrest Supervisor/Service Manager and the customer department managers to discuss performance during the current month, as well as any future concerns and opportunities.
  • Maintain a preventive maintenance schedule, coordinating equipment availability with customer management to ensure that all equipment on site is maintained to BlueCrest standards, providing optimum productivity.
  • Locate and order emergency parts that may be required to maintain uptime objectives, supporting and directing any emergency activities shipping parts to locations across Canada.
  • Monitor and collect machine cycle counts as well as Time/Material invoicing to submit to BlueCrest Administrator for monthly bill processing.
  • Work with BlueCrest sales account manager to maintain stability of account and promote new solutions when necessary.

Qualifications

  • Strong communication and customer relations skills required
  • Positive attitude and commitment to excellence
  • Self-motivated with the ability to produce quality results
  • A strong understanding of BlueCrest machinery and ability to research and use BlueCrest technical knowledge resources.

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